Terms and Conditions

Article 1 – About CNEWYORK

• These Terms and Conditions govern the sale of Products (as defined below) available on CNEWYORK’s websites covering New York (www.cnewyork.net, www.cnewyork.com and www.cnewyork.it), operated by CNEWYORK SAS.
• CNEWYORK SAS is a company with capital of €10,000, with its registered office at 149 avenue du Maine, Paris (75014), registered in the Paris Trade and Companies Register under number 882 256 654.
• CNEWYORK SAS is a travel agency registered by ATOUT FRANCE in the register of travel and stay operators under number IM075210013.
• In accordance with article L.211-18 of the French Tourism Code, CNEWYORK SAS has taken out professional liability insurance with Groupama Paris-Val de Loire. CNEWYORK SAS also benefits from financial protection provided by the Professional Association for Tourism Solidarity (APST).

Article 2 – Definitions

• The terms “Product” and “Products” refer to admission tickets, passes, tours and all activities offered on the CNEWYORK website.
• The term “Participant” refers to any person planning to take part in a tour or activity offered on the CNEWYORK website.
• The term “Force Majeure” refers to an event such as a natural disaster or major political event considered unavoidable and unforeseeable.
• The term “Service” refers to the booking service offered by CNEWYORK that allows online purchase of services.
• The term “User” refers to any user of the CNEWYORK website who books one or more services offered on the CNEWYORK website.

Article 3 – Orders

• Payment constitutes acceptance of these terms and conditions of sale. The User must ensure the accuracy of information provided on the CNEWYORK website. CNEWYORK SAS cannot be held responsible for inaccurate information provided.
• Once payment is made and validated, the tour or activity will be confirmed. The User will receive a payment confirmation email and an order confirmation email containing the exchange voucher(s) needed to complete the tour or activity. Exception: certain bookings requiring time to confirm availability, such as sporting events or musicals, for which CNEWYORK may contact the customer within 72 hours to offer an alternative or refund.
• The User must notify CNEWYORK of non-receipt of these documents at least 72 hours before the date of the guided tour, show, match or any other activity. Failure to do so means CNEWYORK cannot be held responsible for non-execution or proper execution of the tour, show, match or activity.

Article 4 – Cancellation Terms

4.1.1 Terms for Products offered on the CNEWYORK website for individual customers

• Users may cancel their booking for activities in New York under the conditions stated on the booking page for each Product.
• Refunds will be made after deducting a €10 processing fee and bank charges of 6%.
• For musicals in New York, if the Product is listed as cancellable, the refund will be made after deducting bank charges of 6%. If the musical’s page states the Product is non-cancellable, it is non-modifiable and non-refundable.
• If cancellation terms are not specified on the Product’s booking page, the Product is non-cancellable, non-exchangeable, non-modifiable and non-refundable.

4.1.2 Terms for Products offered on the CNEWYORK website for group customers

• The group organizer may cancel bookings for Products reserved in accordance with the general terms and conditions of sale for each Product. These conditions are communicated by email when the request is made.
• In case of full cancellation of a booking, the refund will be made after deducting a €100 processing fee and bank charges.
• In case of partial cancellation of a booking, the refund will be made after deducting a €100 processing fee reduced proportionally to the number of participants, plus bank charges.
• Bank charges are 6%.

Article 5 – Booking Modifications

5.1 Terms for Products offered on the CNEWYORK website

Bookings can only be modified when the Product page indicates “modifiable booking”. The first modification request is free. A second modification request will incur a €10 processing fee. From the third modification request onwards, a €20 processing fee per modification will apply.

Article 6 – On-Site Arrival Requirements

• For all guided tours and activities with a guide, the User must arrive at the meeting point at least 15 minutes before the tour start time. If the User arrives late, the tour cannot be extended beyond the scheduled time and late arrival does not entitle the User to a refund.
• For helicopter flights, the User must arrive at least 45 minutes before the flight time shown on the exchange voucher. The user must present a valid ID for each Participant.

Article 7 – Payment Terms

7.1 – General Provisions

• Full payment for the tour or activity must be made in advance to confirm a booking. Payment is made online at the time of booking or order, by bank transfer or credit card, through the secure electronic payment system developed by the specialized platform Stripe.

7.3 – Tipping

In the United States, it is customary to tip anyone providing a service. You should follow this practice.

Article 8 – Gift Vouchers

• The CNEWYORK gift voucher is personal, valid for 1 year from the date of purchase and is provided in PDF format. It can only be used for services on the CNEWYORK website.
• The voucher can be used once for a service date before the voucher’s expiration date.
• If the service cost is less than the gift voucher amount, any remaining balance will be forfeited and cannot be refunded. Only the designated recipient can use the gift voucher (booking in their name).
• Any booking must be sent to support@cnewyork.net at least 48 hours (Paris time) before the desired activity date. Booking restrictions may apply.
• If CNEWYORK cancels the activity, the voucher can be reused within its validity period, minus any applicable cancellation fees.
• The gift voucher is non-modifiable, non-cancellable, non-transferable and cannot be exchanged for cash.
• CNEWYORK SAS assumes no responsibility for loss, theft, destruction or damage to the gift voucher, or for errors in entering information such as the email address provided by the initial customer.

Article 9 – Current Promotional Offer

Any Pass booking (including CityPass, Explorer Pass, New York Pass, Pass Essentials and Pass C3) made between January 23, 2026 and February 15, 2026 (inclusive) entitles you to an exceptional 10% discount on SUMMIT attraction tickets.

A promotional code is sent by email after your Pass order is confirmed. This code is valid until February 15, 2026 (inclusive) and can be used for any SUMMIT ticket booking available in 2026.

This discount is strictly conditional on purchasing a Pass during the stated period. It applies only to SUMMIT tickets purchased through CNEWYORK, is not retroactive and cannot be exchanged or converted to cash.

CNEWYORK reserves the right to modify or cancel this offer at any time in case of force majeure or exceptional circumstances beyond its control.

Article 10 – CNEWYORK’s Liability

10.1 – General Provisions

Regarding liability, CNEWYORK is not responsible in the following cases:

• Inaccuracies in information provided when placing an order.
• Identity theft during the ordering process.
• Damage caused by interrupted internet connection.
• Accidents during a tour or activity.
• Theft during a tour or activity.

Photographs and images on CNEWYORK are provided for reference only and have no contractual value. CNEWYORK cannot be held responsible for any differences between these images and the product or service delivered.

10.2 – Assumption of Risk

By accepting these terms and conditions of sale, you acknowledge that you have read and understand the following risks, which cannot be anticipated:

• Accident during a tour or activity.
• Theft during a street tour.
• Property damage or physical injury.
• Behavior of bystanders.
• Public events taking place in New York.
• In case of stroller rental, CNEWYORK cannot be held responsible for any damage or bodily injury resulting from your use of this equipment.

You accept responsibility for these risks and confirm that you cannot hold CNEWYORK responsible during tours or activities.

10.3 – Your Personal Belongings

CNEWYORK cannot be held responsible for personal belongings left unattended, lost or stolen during a tour or activity.

Article 11 – Proof of Order

The data recorded when booking a tour or activity constitutes proof of sale. Once payment is made, the User receives a payment confirmation and an order confirmation in two separate emails.

Article 12 – CONTESTS

Find here the rules for contests offered by CNEWYORK:

• Christmas 2025 Contest Rules CNEWYORK.

Article 13 – Personal Data

• CNEWYORK SAS reserves the right to collect personal information and data about you. This information is necessary for managing your order and improving the services and information we provide to you.
• This information may also be shared with companies that contribute to these relationships, such as those responsible for executing services and orders for their management, execution, processing and payment. These companies may contact you solely to ensure the proper execution of services, particularly for organizational reasons. We commit to using this personal data only for this exclusive purpose and to sharing it only with the service providers directly involved, in strict compliance with applicable data protection regulations.
• This information and data is also retained for security purposes to comply with legal and regulatory obligations.
• In accordance with French data protection law, you have the right to access, correct and object to the personal information and data concerning you, directly on the website. The User may at any time access this information and request its modification or deletion from CNEWYORK by sending a request by email to: dpo@cnewyork.net.

Article 14 – Intellectual Property

• All elements of the websites www.cnewyork.net, www.cnewyork.com and www.cnewyork.it are and remain the exclusive intellectual property of CNEWYORK SAS.
• No one is authorized to reproduce, exploit, redistribute or use in any way, even partially, any elements of the website, whether software, visual or audio.

Article 15 – Applicable Law in Case of Disputes

• These terms and conditions of sale are governed by French law. In case of dispute, French courts shall have exclusive jurisdiction.